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Next Step: Server Information

Service Monitoring

DotBlock proactively monitors all basic services including FTP, HTTP, SSH, MYSQL, SMTP, CPU Load, Free Disk Space, Mail Queue, and Memory Usage.

Hardware

With DotBlock's premium support you'll never have to worry about your hardware again! Our technicians will monitor your hardware 24/7/365. In the rare case that any of your hardware fails, we will promptly replace it.

Network Availability

DotBlock promises a 99.99% uptime guarantee. If we fail to live up to that promise, we'll credit your account - no questions asked!

Server Hardening

All managed servers are provided, upon provision, with an enhanced layer of security which is continuously updated to best protect your web applications. Our server hardening techniques help protect you against the following risks and challenges:

  • Site Defacement and Comment Spam
  • Web Application Vulnerabilities
  • Rootkits and Malware
  • XML Attacks
  • SQL Injection, Cross Site Scripting
  • Advanced CSRF Attacks
  • File and Code Injection
  • Advanced Persistent Threats
  • Recursion Attacks
  • Data Theft and Information Leakage

DDoS Protection

All managed servers are protected by our 24/7/365, rapid deployment DDoS mitigation service.

cPanel

Managed servers are provided with cPanel, free of charge. Maintain your website with ease, utilizing the worlds most popular web hosting control panel.

Backups

All managed servers come with free backups and backup configuration. Our high performance backups can run as frequently as every 15 minutes with minimal impact to production systems.

* Free backup service includes up to 750 GB of backup storage. Any required backup storage beyond this will be billed separately.

System Software Updates

DotBlock will keep all your basic system services updated. This includes, but is not limited to, your Operating System (CentOS), cPanel, Apache, MySQL, and PHP.

Configuration

We will configure the following services for you.

  • DNS Configuration
  • Firewall Setup
  • Email Configuration
  • Apache Configuration
 
Site Migration

DotBlock will provide initial account migration services from any existing cPanel servers, free of charge.

Need Assistance?

Not currently using cPanel? Don't worry, we can still help you with your migration. Contact support for additional information.

 
Priority Phone
& Ticket Support

Managed clients receive priority phone, email, and ticket support. Contact us any time, 24/7/365, and jump to the head of the line!

Complimentary Administrative Credit

Premium Support includes up to 3 hours each month of free administrative services. In the unlikely event that you have an issue outside of the scope of support, our technicians will still help you for up to 3 hours. Any additional administrative support still required will be billed at a discounted rate of $40 USD/hour. These services don't roll over, so be sure to use them if needed!

Administrative credit hours are scheduled
Monday - Friday 7am-7pm
Third Party
Applications

DotBlock provides best effort support for all of your third party applications and services. When appropriate, a discounted administrative charge of ($40 USD/hour) may apply.